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Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Check, Credit cards (via PayPal)
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can
be found here
Login with the username demo, and the password demo.
Q. How long does it take to setup my account?
A. Your account will be setup on the day your order it.
Q. Can I
password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. NS1.princetonwebgroup.com, NS2.princetonwebgroup.com
Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to
http://www.PrincetonWebGroup.com/cpanel
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is
the public_html folder.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for both incoming and outgoing
mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. Yourdomain.com/webmail/
Q. None of my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded to 755
Software
Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
Billing
Q.
How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to
cancel within thirty days, and we process your refund in less then
24 hours.
Q. What is the
difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.PrincetonWebGroup.com
in the address bar.
Q. How do I
purchase a private ssl from you and what type is it?
A. Please email us
for more information
Q. What's the path
to the free shared ssl?
A. We need to activate the shared ssl on each site manually that
will require it.
Q. I'm going to
purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $100.00 installation fee.
Q. How do I
transfer a ssl?
A. Every place that sells ssl's has a different transfer
procedure. You will need to ask the
supplier
you purchased it from. |
